At Bee Safe Au (Bee Safe) we offer 100% satisfaction guarantee on all our products. If you are not satisfied with a purchased product(s) for any reason, you may request either a replacement, store credit or a full refund for the Product(s) within 30 days from the date of purchase. To return a product or request a refund please contact Bee Safe on 1300 822 680 to request a Return of Goods Authorisation (RGA).
The refund will be provided using your original payment method.
Some returns may be subject to a minimum 15% restocking charge, which Bee Safe may issue. For returns not due to Bee Safe error, the Customer is responsible for all transportation fees related to the returned product.
To ensure proper credit is applied, each Product return must include the following information:
- Customer Name and Address
- Purchase Order Number or Bee Safe Invoice Number
- Date of Invoice
- Product Number of Returned Item(s)
- Reason for Return